Shipping policy

Shipping & Delivery Policy

At Margot & Elaine, we are committed to delivering excellence to your doorstep. Every piece in our collection undergoes a rigorous quality inspection before it is cleared for shipment to ensure it meets our quarter-century standard of craft.

Delivery Timelines

• Standard Delivery: All orders are typically delivered within 7 to 12 business days.

• Processing: We strive to dispatch all orders within 1–3 business days.

• Complimentary Shipping: We are pleased to offer Free Shipping on all orders. We thank you for your trust in our heritage.

Shipping Information & Accuracy

Once an order has been dispatched, shipping details cannot be modified. We kindly ask that you verify your information carefully during checkout to prevent any logistical delays.

Delivery Method

Packages are delivered via premium local postal services or international couriers, depending on your specific destination. Should you be unavailable at the time of delivery, the carrier will provide instructions for a secure pickup or redelivery.

Track & Trace

Upon shipment, you will receive a formal confirmation email containing your Tracking Number and carrier details. Please note that tracking information may take 48–72 hours to populate in the carrier's system. For inquiries regarding your journey, contact us at support@margotandelaine-lexington.com.

Product Provenance & Quality

To offer unique, high-caliber pieces at a competitive value, Margot & Elaine operates a Global Curator Network. We partner exclusively with elite producers worldwide who adhere to strict international standards of quality and ethical craftsmanship. While our logistical roots are global, our standards are strictly Lexington.

Our mission is to provide you with distinctive pieces that cannot be found elsewhere, ensuring that your satisfaction remains our highest priority.

Contact Information

• Brand: Margot & Elaine Lexington

• Email: support@margotandelaine-lexington.com

• Concierge Hours: Monday – Friday, 09:00 – 17:00 (EST)

• We aim to respond to all correspondence within 1 to 2 business days.